Spicy Flames

Reviews about Spicy Flames

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  S W-P Review added: 2018.11.25

  ★ ☆ ☆ ☆ ☆
  Disgusting! Order from else where!
  Food arrived ridiculously quickly, which says immediately its been microwaved. Not a problem if done right, but congealed rice and paneer which was so hard, dry and tasteless that I might as well have eaten cardboard was not exactly what I expected when I ordered. I was genuinely shocked that such sub-standard food was delivered to me and even more so that I had paid to eat such inedible crap.
  I contacted the restaurant within 2 minutes of receiving my food to make them aware, the man who dealt with me was rude and condescending, tried to tell me that I didn't understand what I'd ordered and was not apologetic in the slightest. He didn't disagree when I said it'd been microwaved and when I asked if they could send a freshly cooked one out he said no. Therefore I requested a refund, but when the rude delivery driver came back with my cash I had to hand back over the uneaten food! Yes, really - scraped off my plate and all. As I hadn't eaten it, there was no way I physically could, this wasn't really an issue but I'd been seconds away from scraping it into my bin as never have I been asked to return food before.
  I don't really like to be made out to be a liar when I've taken the time to let you rectify your poor food offerings, if you had of sent a freshly cooked one instead I wouldn't be here leaving this review, so let that be a lesson in customer service Spicy Flames.
  Other customers, save yourselves a few quid and buy a ready meal, that's effectively what you'll get from this place. But at least a curry from Asda might actually be edible and hopefully you won't need to deal with obnoxious individuals to get it.

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